Samsung
Large appliances · Last assessed Jun 9, 2026
Read the scope and sources before applying this finding.
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The letter is the published assessment. Missing factor evidence is labeled; it does not become a zero.
Why this grade
Named alongside LG as a WORST offender for restricting professional service documentation (PIRG/iFixit FTC survey). Partly offset by a consumer Self-Repair program covering washers, dryers and refrigerators with genuine parts and free guides via SamsungParts.com (Encompass) at authorized-provider pricing — a real plus LG lacks — but iFixit publicly ENDED its Samsung repair partnership in 2024 citing weak commitment, so documentation/parts access for supported models is uneven. Integrated/smart designs and software-gated diagnostics limit repair friendliness.
Sources
Methodology & scope
Five dimensions are scored 0–100 and weighted equally: parts availability, schematic access, repairability, OEM pricing and software freedom. The letter scale is A (90–100), B (80–89), C (70–79), D (60–69), F (below 60).
This assessment was last assessed Jun 9, 2026. Its assessment scope is Large appliances and is not a claim about every device the maker ships.
The record does not supply a methodology version identifier. Read the published method, limitations and version history ↗
Manufacturer response
No manufacturer response is recorded for this assessment.
What makes up the grade
- Parts Availability
- 72 / 100
- Schematic Access
- 48 / 100
- Repairability
- 62 / 100
- OEM Pricing
- 65 / 100
- Software Freedom
- 58 / 100
Grade history
No grade changes are recorded.
Corrections
Spotted an error, or have evidence we should weigh? Corrections are reviewed on the record.
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